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For Ordering Instructions or Questions about your order, please scroll to the bottom of this page, thanks! Q. How do I use my download code? Q. Where can I hear free tunes from AT? Q. What ever happened with the Frankenchrist
trial? Q. Who owns Alternative Tentacles? Q. Please give me Jello's personal email. I am his
biggest fan. He has meant more to me than my parents. Q. I could have sworn you had an office in the U.K.; how come I can't find them anymore? Q. Where can I purchase Alternative Tentacles songs and albums on-line? Q. Hey, what gives? I placed an order on your website
on Wednesday and now its Monday and I still haven't received it? Q. How come you cannot sell Dead Kennedys' records any
more? Q. Golly would I love to get my hands on a copy of the video for Terminal City Ricochet featuring Jello Biafra and all of that great music. How can I get one? A. You're in luck! We released the film on DVD, bundled with the excellent soundtrack in 2010. Check it out here! As before, the classic soundtrack is still available here. Q. Who signs the bands at AT? How do you decide what
albums to release? Q. How can I send demos from my awesome band to
A.T.? Q. Is Jello gay? Q. When did the label start? Q. I work for this rad magazine. I would happily write
articles about your bands or at least review your albums. How can I receive
them? Q. On the cover of Jello Biafra's I Blow Minds For A
Living, whose arm is that protruding out of the toilet bowl? Q. How many records has Alternative Tentacles
released? Q. I want to come by your office and hang out. What's
the address? Q. What is the label/Jello's position on the "Napster/File Sharing debate"? Q. How come you idiots don't re-issue the best punk
rock compilation of all time LET THEM EAT JELLYBEANS which you originally
released in the early 80's? Speaking of classic punk compilations, the label has re-issued the other classic punk compilation NOT SO QUIET ON THE WESTERN FRONT, as well as albums by False Prophets, BGK, the Dicks, Amebix, MIA, Drunk Injuns, Los Olvidados, Free Beer, Zolar X, Burning Image, The Mentally Ill, Th' Inbred, and The Eat - all in our "Punk Rock Re-issues Of Necessity Series." Q. How come you don't re-issue the classic (fill-in the blank) record/cd/cassette/video? Q.Okay, so you're not going to re-release that great item, but don't you have some old copies laying around you can just send me on the down low? Q. Wasn't AT going to release 16 HORSEPOWER's "Yours Truly" greatest hits/rarities collection? Q. What happened to the Alternative Tentacles Legal Defense Fund?A. The ATLDF was closed in 2007. It was begun to help defend The Dead Kennedys and Alternative Tentacles from out-of-control censorious authorities who objected to the H.R. Giger poster included with the final Dead Kennedys studio album, Frankenchrist. You can hear Jello's take on that infamous trial on his 2nd spoken word release High Priest Of Harmful Matter. Funds later supported Jello Biafra and Alternative Tentacles against the Faux Kennedys in the 2000s. The cool cats over at Truth On Tees produced the rockin' Bush America as a fundraiser for both the ATLDF and Greg Palast Investigative Fund. Thank you to everyone who has supported the Fund over the years! Q. I work for a rad radio station and we don't receive
any of your CDs - can't you add us to your mailing list? Q. Is it true that Jello actually ran for President of
the United States for the Green Party in the 2000 election? Q. What is that awesome intro song on every Batcast? Q. You have a lot of rad free mp3s on your website? Is
it cool if I offer those mp3s on my website? Q. How come LARD never tour Turlock? Q. I ordered an AT CD from joeblow.com's website and
they are selling AT CDs for $8.92 and you are selling them for $12.00 - what
gives? Q. Was the classic Dead Kennedys song "Holiday In
Cambodia" actually used in a Levi's Dockers commercial? Q. I really really really want to work at AT. What's
the trick? Q. How can I get my site listed on your Links
page? Q. What does FAQ stand for? Q. Who came up with your twisted label logo? Q. How old is Jello? Q. I would like permission to use or license a song
(from a CD or an mp3) for a compilation, or video game, or snowboard video, or
school project, or to use on my website, or or or-how do I do that? Q. Where are your shirts, hats, and mugs made? Q. What are the measurements of your short sleeve shirts? Youth Medium: 17" (width) 22" (length) Q. What are these "Region 1" and "All Region Compatible" notations on the dvd descriptions? Regional codes are entirely optional for the maker of a disc. Discs without region locks will play on any player in any country. It's not an encryption system, it's just one byte of information on the disc that the player checks. Some studios originally announced that only their new releases would have regional codes, but so far almost all Hollywood releases play in only one region. Region codes are a permanent part of the disc, they won't "unlock" after a period of time. Region codes don't apply to DVD-Audio, DVD-ROM, or recordable DVD (see below for more detail). There are 8 regions, each of which is assigned a number. Players and discs are often identified by the region number superimposed on a world globe. If a disc plays in more than one region it will have more than one number on the globe. The regions are: 1. U.S., Canada, U.S. Territories (This is us, in case you're wondering) 2. Japan, Europe, South Africa, and Middle East (including Egypt) 3. Southeast Asia and East Asia (including Hong Kong)4. Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean 5. Eastern Europe (Former Soviet Union), Indian subcontinent, Africa, North Korea, and Mongolia6. China 7. Reserved 8. Special international venues (airplanes, cruise ships, etc.)Technically there is no such thing as a region 0 disc or a region 0 player. There is such thing as an all-region disc. There are also all-region players. Some players can be "hacked" with special command sequences from the remote control to switch regions or play all regions. Some players can be physically modified ("chipped") to play discs regardless of the regional codes on the disc. This usually voids the warranty, but is not illegal in most countries (since the only thing that requires player manufacturers to region-code their players is the CSS license). Many retailers, especially outside North America, sell players that have already been modified for multiple regions, or in some cases they simply provide instructions on how to access the "secret" region change features already built into the player. Interesting side note: On Feb. 7, 2001, NASA sent two multiregion DVD players to the International Space Station. Q: Why is my country not listed in your on-line shopping cart? A: Unfortunately, we do not accept on-line orders from certain country because of rampant credit card fraud. We apologize for the hassle, but please order by one of these methods and we'll be happy to send you your order:
Check or International Money Order drawn on US dollars via postal mail Q. How do I contact Alternative Tentacles mailorder? A. Either call, fax or e-mail us at:
E-mail mailorder at alternativetentacles.com If you do not hear back in a week, please repeat your communication method, or switch to one of the others listed above. E-mails have been shunted to spam folders and power outages have erased answering machine messages before. =====> Social networking sites like FACEBOOK and MYSPACE are NOT good ways to get ahold of mail-order! <===== Q. How do I order from Alternative Tentacles? A. Beneath every item description are formats or sizes (depending on the item). If there's a price after the format or size (like below), you click on the item you want and you're automatically brought to your shopping cart. LP - $9.00/CD - $12.00 The item you've just clicked on will appear in the shopping cart, and you can increase the number of copies of that item by changing the number next to it (the default is "1") and pressing "Recalculate." If you wish to delete something from your cart, check the box next to the item in the "Delete" column and press "Recalculate." You can choose "Continue Shopping" at any point and you'll be taken back to the store section of the site. You can see what is in your shopping cart at any point by clicking "View Cart" which is in the upper right hand corner at all times on our site. When you're finished shopping, go to the Cart by clicking this link and then, on the store page, clicking "Check Out." A Customer Profile saves your shipping information so that you don't have to re-enter it ever time you order from us. You are not required to have a customer profile to order from Alternative Tentacles. If you wish to skip this step, just ignore the e-mail address and password boxes and press the "Check Out" button. Domestic postage costs: All California orders will have the 8.75% sales tax added automatically before your order is completed. All cloth items and coffee mugs are automatically sent Priority Mail. Other than these exceptions, you have a choice in the check out process of either Priority Mail or Media Mail. Once you make your choice, the total is calculated for you by our website. Priority Mail (i.e. First Class) is guaranteed to arrive in 1-4 days anywhere in the US, including any US territories like Puerto Rico and Guam. Media Mail is 1-2 weeks delivery within the continental US and up to 3 weeks for Hawaii, Alaska, and US territories. However, we've noticed that Media Mail can be just as fast as Priority Mail for California orders, especially in Northern California. It's not always true, but it's a thrifty tip for Californians. Since the correct postage is automatically added to your order during the on-line checkout process, the following is informational only unless you're ordering via mail/fax/phone and are not constructing your order using our website. All $ amounts are before taxes and postage are added. US Postal rates changed in early 2012 and are reflected in these shipping and handling charges. Most of our domestic rates did not go up. Some International rates did increase while others decreased: Priority Mail: Orders up to $25 = $6 $25.01-$40 = $8 $40.01-up = $12 Media Mail: Orders up to $25 = $3 $25.01-$40 = $5 $40.01-up = $6 Example: Little Billy, who lives in Los Angeles, CA, orders one LP for $9. He multiplies $9 x .0875 for the California State Tax. He wants it sent Media Mail, so he adds $3 to the total. His total is $12.79. Medium Mary, who lives in Olathe, Kansas, orders 2 cds for $12 each and 3 buttons for $1 each (total $27). She wants it sent fast, so she chooses Priority Mail ($8). Her total is $35 (no tax because she does not live in California). Finally, Big Louie in Duluth, Minnesota, wants a 4XL Bat shirt ($20). He has to pay $6 for Priority since there's cloth in the order for a total of $26. International Orders: The international shipping charge depends on the weight of the order. There are no flat rates due to this and because different countries have different rates. How to figure out shipping for International Orders and print out postal or fax orders for Domestic and International Orders: You can construct your order on our website (use the shopping cart) and the shipping charges are computed before you have to enter a credit card, so if you need to send in an order via the post you can do that instead of using a credit card or pay pal. If you send in payment by mail, please make sure that any check or International Money Order is drawn on US funds. Pay with PayPal, Credit Card, Check, Money Order, International Money Order (IMO), Western Union, or Cash:We accept payment by credit card (Visa, Master Card, American Express and Discover), PayPal, personal checks, cashier's checks, money orders, Western Union, International Money Orders, and good old US $ cash. We have a secure server. You can print out your order from our website and mail us your credit card information, check, money order, or US $ cash. E-mail Jesse directly before placing an order via Western Union: jesse [at] alternativetentacles.com. Western Union orders must be made out to: "Jesse Townley," not "Alternative Tentacles." Minimum order for Western Union is US$25 before postage costs. International checks and International Money Orders (IMO) must be drawn on US currency. Do not e-mail us credit card information. Feel free to fax, phone, or mail credit card information. Phone and Fax Orders: To order via phone, call (510)596-8984 Monday - Friday 10am-5pm (Pacific Time). If no one answers, leave a message. To order via fax, call (510)596-8982. Important Note for Postal Mail Customers: Due to technical issues, we process postal mail orders once every 2 weeks, so please be patient. Once processed, postal mail orders go to the front of the packing queue and usually go out that same day. This applies to both domestic and international postal mail orders. If we miss the day's deadline, the order goes out in the following business day's mail.
Return Policy: You can return items by sending us the item and we will ship out the appropriate replacement. Wrong sizes, incorrect items, and damaged items are returnable. We can also send you a credit slip if you prefer. We can only do paypal refunds at this point. Returns are processed more quickly than postal mail orders. PLEASE write down what you're returning and why, and what you which to exchange the item for. Check our site for availability or list alternates, thanks! Credit Slips: If you are issued a credit slip, you can redeem it through the mail or on-line! During the check-out process on our site, just enter in the credit slip number written on the credit slip in the box marked "Redeem Your Credit Slip - Enter Credit Slip" on the 3rd page of the Check Out process and your total will be deducted by that amount. If your credit slip is for more than the order you placed, the remaining credit is available for your next order. We don't have a method to display the amount of credit you have left right now, so if you want to know just e-mail Mailorder and ask us to check for you. If you have an older mail-only credit slip, we cannot transfer it to the digital system. You still must redeem that credit slip through the mail. Different Shipping Address from Billing Address:Thanks to credit card fraud, we only ship to the billing addresses of the credit card you order on our site with. If you must have your order shipped to a different address than your credit card billing address, then order with your credit card via fax, phone, or postal mail. We do not accept credit card orders via e-mail. Other ways to have an order shipped to any address of your choice are Pay Pal, money orders, well-hidden US $, checks drawn on US$, and International Money Orders drawn on US$. Aside from carrying everything on the Alternative Tentacles Records label (duh) we carry lots of books, music from other labels, t-shirts, bags, stickers, and other merch. Most orders ship within 72 hours! 80% of the items we sell we manufacture ourselves, so we don't need to order them from other companies, hence your order can be processed and shipped almost immediately. However, since we're a tiny company, when we have a lot of orders (for instance, during the holiday season in December) we cannot ship all orders within 72 hours of us processing them. We will try to post a note on the front page of this site when this is the case. Also, we only work Monday through Friday. Thank you for being patient. 2013 Winter Holiday deadlines: All orders sent through the mail should arrive at our PO Box by Monday December 2 Orders received after those dates will be sent out as quickly as possible. We do not track packages and we do not ship any other method except US Postal Service (No Fed Ex, UPS, DHL, etc.).
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